Your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help. You can request a complete refund within 30 days of your product’s expected delivery date if:
- Your product shows signs of tampering, or the packaging is damaged or broken upon arrival.
- The product has expired.
We may also approve refunds for other reasons on a case-by-case basis. If you believe your situation qualifies, please provide a brief explanation when you contact us.
To request a refund, use our website’s contact form. If you purchased from Amazon.com or another retailer, contact them first. If you do not get a response within one business day, then reach out to us directly through our site’s contact form.
If we need to take a closer look, we might ask for a digital photo of the product. In most cases, you won’t need to mail the product back to us for a refund or replacement.
Refunds are offered in the form of a replacement product or a credit to your original payment method. Please note that we are unable to process refunds through bank transfers or physical checks.
If you have questions about our return and refund policy, reach out through our website’s contact form or email hello@bionaze.com. A team member will get back to you within one business day.
